Roles & Responsibilities :-

Trains, cross–trains, and retrains all front office personnel.
Schedules the front office staff
Supervises workload during shifts.
Evaluate the job performance of each front office employee.
Maintains working relationships and communicates with all departments.
Verifies that accurate room status information is maintained and properly communicated.
Resolves guest problems quickly, efficiently, and courteously.
Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
Receives information from the previous shift manager and passes on pertinent details to the incoming manager.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Ensure that employees are, always, attentive, friendly, helpful and courteous to all guests managers and other employees.
Monitor all V.I.P.’s special guests and requests.

PF+ESIC

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